Frequently Asked Questions
General Questions
Q: What services do you offer?
A: We provide a wide range of hair services, including haircuts, coloring, highlights, balayage, hair extensions, keratin treatments, and more.
Q: Do I need an appointment, or do you accept walk-ins?
A: While we recommend booking an appointment to secure your preferred time, we do accept walk-ins based on availability.
Q: How can I book an appointment?
A: You can book an appointment by calling us, texting us 914-563-7224, visiting our website, or stopping by the salon.
Q: What is your cancellation policy?
A: We ask for at least 48 hours' notice for cancellations. Late cancellations or no-shows will incur a fee.
Q: Do you offer consultations?
A: Yes, we offer free consultations to help determine the best style, color, or treatment for you.
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Hair Coloring
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Q: How do I know which color is best for me?
A: During your consultation, our expert colorists will consider your skin tone, eye color, and personal style to recommend the best shade for you.
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Q: Can I go from dark hair to blonde in one session?
A: Achieving blonde from dark hair often requires multiple sessions to maintain the integrity of your hair. We’ll create a personalized plan to get you to your desired shade safely.
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Q: What is dimensional blonding?
A: Dimensional blonding involves using a mix of tones and techniques like highlights, lowlights, or balayage to create a natural, multi-dimensional blonde look.
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Q: Do you offer ammonia-free or gentle coloring options?
A: Yes, we offer an ammonia-free formula for clients seeking gentle, healthier coloring options.
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Q: What is balayage, and how is it different from highlights?
A: Balayage is a freehand painting technique that creates a soft, natural gradient effect, while highlights are applied with foils for a more structured, uniform look.
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Q: Should my hair be clean or dirty for my color appointment?For the best results, arrive at your appointment with clean hair styled as you normally wear it. Contrary to popular belief, excess product buildup or natural oils can impact processing time and the final result.If you’re getting a single-process root touch-up and use root touch-up powders or sprays, please ensure these are removed before your appointment to guarantee even coverage.
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Q: How long will my hair color last?
A: Longevity depends on the type of color and your hair care routine. Semi-permanent colors last about 4-6 weeks, while permanent colors can last longer with proper maintenance.
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Q: What is a gloss or toner, and why is it used?
A: A gloss or toner enhances your hair color by adding shine, neutralizing unwanted tones, and refreshing your overall look. It’s often used after lightening services and color services.
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Q: Can I color my hair if it’s damaged?
A: Yes, but we’ll assess your hair's condition first. We may recommend treatments like Olaplex to strengthen your hair before coloring.
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Q: Do you offer vivid or fashion colors (e.g., pink, blue, purple)?
A: Yes! We specialize in vibrant, fashion-forward colors and can customize any shade you desire.
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Q: How can I maintain my color at home?
A: Use professional, color-safe products like those from Oribe and avoid sulfate-based shampoos. We’ll provide personalized recommendations during your appointment.
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Q: Do you offer root touch-ups?
A: Yes, root touch-ups are one of our specialties. They’re perfect for maintaining a fresh look between full color sessions. We also offer Membership services.
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Q: What is color melting?
A: Color melting is a technique where multiple shades are blended seamlessly to create a natural gradient effect without harsh lines.
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Q: Can I go back to my natural color after coloring?
A: Yes, we can gradually transition you back to your natural color using gentle techniques and treatments to ensure a smooth and healthy process.
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Q: How do you fix brassy or unwanted tones?
A: We use professional toners and color-correcting products to neutralize brassiness and restore your desired shade.
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Hair Treatments
Q: What treatments do you offer for damaged hair?
A: We offer deep conditioning treatments, keratin treatments, and Olaplex to help repair and strengthen damaged hair.
Q: How long does a keratin treatment last?
A: A keratin treatment typically lasts 3-5 months with proper care and the use of sulfate-free products.
Q: Can you recommend products for at-home care?
A: Absolutely! We carry a range of salon-quality products to help you maintain your style and hair health at home.
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Styling and Maintenance
Q: How often should I get a haircut?
A: We recommend every 6-8 weeks to maintain your style and keep your hair healthy.
Q: Can I bring photos for inspiration?
A: Definitely! We encourage you to bring photos to help us understand your vision.
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Pricing and Payment
Q: How much do your services cost?
A: Please visit our website or call for specific pricing details.
Q: What forms of payment do you accept?
A: We accept cash, credit cards, and mobile payments.
Q: Do you offer discounts or promotions?
A: Yes! Follow us on social media or check our website for current promotions and loyalty rewards.
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Parking Information
Q: Is there parking available at Bella Mia Salon?
A: Yes, there are several convenient parking options near Bella Mia Salon:
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Street Parking: Available directly in front of the salon on East Boston Post Road. Street parking has a 2-hour maximum and accepts quarters or payment through the PARK MOBILE APP.
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Back Lot Parking: Located behind the salon within walking distance, this lot offers a 4-hour maximum. Payments can be made using the PARK MOBILE APP or at the on-site payment machine.
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How to use the PARK MOBILE APP:
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Locate the 4-digit zone number and 3-digit parking space number (displayed at the parking area).
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Open the PARK MOBILE APP to start your session.
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Once your session expires, you can extend the time directly through the app.
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Miscellaneous
Q: Do you offer services for children?
A: Yes, we provide haircuts and styling services for children.
Q: What should I do if I’m running late?
A: Please call us as soon as possible. We’ll do our best to accommodate you, but appointments may need to be rescheduled if you're more than 15 minutes late.
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